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Refund & Return Policy

We Use Only Fresh Jumbo Granny Smith Apples HOW BIG ARE OUR APPLES?

Your Complete Satisfaction is Guaranteed

We take pride in complete customer satisfaction. With all of our products containing premium quality ingredients, we expect you to have an exceptional experience. We guarantee that your order will arrive in perfect condition.

  • All damaged packages must be signed for as such, to guarantee a refund or replacement at no extra charge to you.
  • Please always try to choose a shipping address where someone will be able to sign for the delivery.  FedEx will use their discretion whether or not to leave residential packages at the door when no one is available to sign for it.
  • If your package arrives damaged, we may request photos for additional proof for any claims with FedEx.
  • We can not be held responsible for unclaimed packages due to incorrect addresses or packages that were not signed for and left outside. This includes P.O. Boxes, Apartment Boxes, University Boxes, APO or Military Bases and any additional destinations that must be left with another party.
  • When placing an order with us, you confirm you have read and understand our shipping policy.
  • Please contact our customer concierge with any problems or for a full resolution.
  • Due to the perishibility factor of our handmade products, we cannot accept returns.
  • Please be cautious of any potential weather related delays at your shipping destination. If there is a delay due to mother nature or an act of God, we can't guarantee a full refund.
Call our Customer Concierge directly @ 800.513.8889 or send us a message
 

Why Choose Amy's? What Makes Us Different?

Awarded BEST OVERALL by The Wall Street JournalOur gourmet apples have been featured in many different media outlets including winning the "BEST OVERALL" by the Wall Street Journal.  We have also been featured on the Food Network as well as on Roker on the Road, Fine Living and Epicurious magazine.  We also take pride in our local community and have won many local state fair awards for our caramel and fudge as well as a spot as the "Best of Milwaukee" by the Milwaukee Magazine.  If you would like to read some testimonials from previous customers, please read a few of our testimonials below or our full page here.
 

What Our Customers Are Saying

There are no other gourmet apples that even approach the taste and quality of Amy's. I loved the special 6 pack of petite apples that you offered. I sent it as a gift for a family of six and they were wowed!! I also sent it to a family of 2 people that were wowed x 3. ha. Great bargain!! Kudos!! - Susan P, IL

The 'birthday girl' (recipient) and her family were absolutely blown away by the basket. I can't tell you how impressed they were with the size of the apples and the assortment of other goodies. THANK YOU! I'll be sure to recommend you to others & use you again when the occasion arises. - Kathleen, NY

WOW! My mom sent me a terrifically yummy surprise - 3 amy's apples! - and while i've had other particularly fantastic caramel apples, these, must say, are fantastic. the packaging, the quality - next time you have to gift something to someone perhaps hard to buy for, if they, say, eat food, you can't go wrong with these! :) - April C. South Pasadena, CA

I just wanted to drop a quick note to say how lucky I feel to have found your company on the internet. Believe me, it was a by-chance find and I send your delicious apples to anyone who needs a pick me up. I recently sent Get Well apples to some friends, sent my niece and nephew two apples just because, sent another friend one after she broke her finger in a crazy accident, and then to my kids the JUST BECAUSE I LOVE YOU apples! LOL! Keep up the good work, the tracking link is fantastic and everyone just raves about your product! - Kim U.


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