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Shipping

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Policy & Shipping Information

  • All of our shipping is calculated based on the weight of the products purchased. You can view your partially discounted rates on the cart summary page.
  • Once an order has shipped it cannot be cancelled.
  • We have the right to update packaging and package contents that are of greater or equal value for out of stock filler items.
  • If your shipping destination is warmer than 69°F during transit time we add climate protection onto your order which includes our high heat recycled biodegradable insulation and special -30°F ice bricks to protect your shipment.
  • Please be aware that Sunday and holidays do not factor in as actual shipping or transit days. For this reason we can't offer shipping options specifically on these days. (Deliveries on Saturday utilizing Ground Home Delivery (where applicable), 2 Day Air with Saturday or Next Day air with Saturday delivery are available in most areas)
  • FedEx's shipping Policy, which can be found at www.fedex.com applies to all of Amy's product shipments
  • Neither FedEx nor Amy's is responsible for a package once it is delivered. When a package is delivered it is officially released and neither the shipping company nor Amy's can control or influence what happens to it after delivery therefore cannot be held responsible.
  • We do offer the ability to enter special delivery instructions for the delivery driver during checkout. However, this field is not guaranteed and is up to the driver's discretion if they see it printed on the label.
  • We ship all of our orders signature release. This means that your order does not require a signature to be accepted. Since our products are perishable we require that you have someone at your destination to receive the package to avoid any issues. Our climate protection is only meant during transit, not for sitting outside or unattended for a period of time.
  • FedEx charges an address correction and package intercept fee of $21 to any package that requires address changes once it has left our facility. We must forward this expense to the buyer. It is important to make sure your address is correct at the time of placing your order to avoid any additional fees.
  • Please be advised that we DO NOT ship packages to P.O. Boxes. Our packages can only be shipped to physical addresses where the recipient will be present. We cannot fully guarantee shipping to hospitals, hotels, resorts, grade schools or universities. Please ensure the person will be there to accept the delivery & notify someone on duty of its upcoming arrival.
  • It is up to the sole discretion of the FedEx driver as to whether or not it is safe to leave the package. This is why we recommend shipping to a specific person or direct address.
  • Please be aware that arrival time varies depending on the FedEx route. For Next Day Air Saver delivery is next business day delivery by 3:00 p.m. or 4:30 p.m. to commercial addresses and by end of day to residential addresses. Where Next Day Air delivery is committed by 10:30 a.m. or 12:00 noon, respectively at both residential and commercial addresses.
  • We offer the ability to choose your own specific arrival date but cannot guarantee a specific arrival date due to potential transit delays. If you have a birthday or anniversary you'd like to meet but want to order now for then, please select the arrival date you would like during checkout. It is reccommended that you choose a date that is flexible in case the package arrives a day or two early or is postponed a day or two.
  • All of our gourmet caramel apples are made fresh to order the same day that they ship out. We do not have backstock of our apples, they are made specific and fresh for every order placed.
  • Your tracking data will be e-mailed to you by 9PM the night your package leaves our facility.
  • Sorry we cannot ship to the Virgin Islands, Puerto Rico, Guam, Military (A.P.O & F.P.O), international, or Canadian shipments at this time.
  • Any orders over 200 gourmet apples will require one extra business day for packing and shipping purposes. Any orders over 50 apples or by the shipping type Next Day Air can be subject to review and price clarification.

Ground Time in Transit Map